Support

I can’t sign in

Sign in the same way you signed up: with email, Apple or Google, on an iPhone or an Android phone. If you forgot your password, enter your email on the sign-in screen and tap “Forgot password?”, and a link for a new one arrives by email.

My child’s sign-in code expired

Codes work once and only for 10 minutes. A parent can show a new one in Settings: tap the child, then Sign in on a device. On the child’s phone, tap “I’m a kid” and scan it.

Notifications don’t arrive

Check that they’re on in Taskić, under Settings, and in the phone’s settings: on iPhone under Notifications, Taskić, and on Android under Apps, Taskić, Notifications. A Focus mode or Do Not Disturb can also hold them back.

A photo won’t upload

Photos need an internet connection. If Taskić can’t use the camera or your photos, allow it in the phone’s settings, on iPhone under Taskić and on Android under Apps, Taskić, Permissions, and try again.

How do I report a bug?

Write to support@taskic.app with what you did, what happened, your phone model and its iOS or Android version. A screenshot helps a lot.

How do I delete my account or data?

In the app: in Settings, tap Delete account. A parent can also delete a child’s profile or the whole family there. What each one deletes is on Delete your account and data.

How do I buy Taskić Pro?

A parent buys it in the app: in Settings, under Family, tap Taskić Pro and choose monthly or yearly. On an iPhone the App Store charges your Apple Account, and on an Android phone Google Play charges your Google Account. The store shows the price before you buy.

Pro then works for the whole family on every phone, iPhone or Android, whichever store it was bought in, and nobody needs to buy it again. If Taskić doesn’t show your subscription, tap Restore purchase on the Taskić Pro screen, on a phone signed in to the Apple or Google account you bought it with.

How do I cancel Taskić Pro or get a refund?

You cancel in the store you bought Taskić Pro in, and Pro stays on until the end of the period you paid for. Deleting the app, your account or the family doesn’t cancel the subscription. The store takes the payment, so refunds go through the store, not through Taskić.

Bought on iPhone (App Store): in the iPhone’s Settings, tap your name, then Subscriptions, then Taskić, and cancel at least 24 hours before the period ends. Refunds are up to Apple: ask for one at reportaproblem.apple.com.

Bought on Android (Google Play): in Google Play, open Profile, then Payments & subscriptions, then Subscriptions, pick Taskić and cancel before the period ends. Refunds are up to Google, under Google Play’s refund policy: ask for one from your order history at play.google.com/store/account/orderhistory.